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Conflict management

As a teacher, you can encounter conflicts with both students and colleagues. This training focuses on how to best manage these conflicts. You will reflect on your usual conflict management style and analyse past conflict situations to learn from them and apply those insights to future scenarios.

Learning outcomes

By the end of this training you will be able to…

define conflict
discuss the difference between task-oriented and social-emotional conflict based
recognize their personal (and other ones) ways of managing conflicts
recognize the different approaches to conflict and how they all are applicable in the same situation
analyse their own situations of conflict based on psychological theories
demonstrate the conflict (de)escalation process

Practical info

Target group		(Second year) workgroup teachers
Group size		Max 16. teachers
Language		English
Time investment		3.5 hours in class + 1 hour preparation time + 2 hours portfolio (for teachers in Workgroup Teacher Programme)
Preparation and materials		Make sure to prepare the following (otherwise you unfortunately won’t be able to participate in the training): The Dutch Test for Conflict Handling (DUTCH): Complete the test yourself and bring a copy. Ask at least one colleague (or more for a broader perspective) to complete the test about you. Average the scores and bring the completed questionnaires with you. Conflict Situation Questionnaire / Conflictsituatievragenlijst (Prein, 2007): Complete this questionnaire and bring a copy to the training. Reading: Read Chapter 13 of De Dreu, C.K.W. (2010). Conflict at work: Basic principles and applied issues. In S. Zedeck (Ed.). Handbook of Industrial and Organizational Psychology (pp. 461 – 493). Washington, DC: APA Press. Note: You can find the questionnaires and chapter via the preparation button with your UvA log-in. Go to preparation and materials

Planning 2025-2026

You can register by clicking on your preferred date in the table below; you will then be redirected to our registration environment.
The registration deadline is one week before the start of each course.

Date	Time	Location	Trainer	Department	Registration
Thursday 27 November 2025	09:00 – 12:00	REC C2.07	Ruth-Martine Huijs-Keegstra	For all domains	Enrol
Tuesday 2 June 2026	13:00 – 16:00	TBA	Ruth-Martine Huijs-Keegstra	For all domains	Enrol

What your colleagues took home:

“Conflicts are a process that start before you realize it is a conflict, so it is better to be aware of such differences before they escalate.”

“That there are multiple ways how I can handle conflict and that the appropriate style is context dependent.”

“Also discuss ‘small’ situations to avoid frustration with yourself or others.”